Terms & Conditions

General: If the following conditions should conflict or be inconsistent with the terms or conditions contained, incorporated, or referred to in any document of the customer, then these conditions shall prevail unless otherwise agreed upon in writing by Assured Systems UK Ltd, Unit A5 Douglas Park, Stone, ST15 0YJ, UK (referred to as ASSURED SYSTEMS from herein).

To the extent that any clauses of these terms and conditions of sale should prove invalid, the remaining provisions and the contract shall remain valid and binding. Any invalid clauses shall be renegotiated with the intention of replacing such clauses by new provisions with similar economic implications. Such substituted provisions will be binding on both parties.

Payment Terms: All orders will be invoiced at time of shipment and are ex-works ASSURED SYSTEMS with freight costs being paid collect or prepaid by Seller and invoiced to the Buyer. Unless ASSURED SYSTEMS extends credit to Buyer, payment must be received in full before the order is produced. For custom solutions, ASSURED SYSTEMS requires 100% prepayment of both NRE and product value. For standard orders, and upon approval of Buyer’s credit, which is at the sole discretion of ASSURED SYSTEMS, payment terms may be extended up to net 30 days (date of invoice) for domestic orders. International orders are only shipped after payment is received in full. On any order for which credit has been extended, ASSURED SYSTEMS shall retain a security interest in all products sold as security for the payment in full of the purchase price, and such security interest shall be satisfied and terminated by full payment. All orders are Non-Cancellable, Non-Returnable.

Late Charge: There will be a 1.5% per month charge on any unpaid balance more than 30 days past due.

Prices: The prices, quantities and delivery times stated in any quotation shall not be binding on ASSURED SYSTEMS unless and until ASSURED SYSTEMS has confirmed in writing its acceptance of an order placed by the customer in accordance with the quotation. Prices and quotations are subject to change without notice. Prices are in British Pounds Sterling (GBP). Pricing is based on the quantity purchased of a single product part ordered by a single customer under a single non-cancellable, non-changeable purchase order to be shipped on a single invoice or multiple invoices within three (3) months of the order date.

Software: For purchases of the Assured Systems Support Package and/or the Active Network Manager (“ANM”) device management portal, available in subscription terms of 1, 3, or 5 years, the following conditions apply:

Non-Refundable Payments: All payments made in relation to the Support Package and/or ANM are final and non-refundable. Once the purchase is confirmed and payment is processed, the customer agrees that no refunds, whether full or partial, will be issued under any circumstances, including but not limited to non-use of the service, early termination, or cancellation by the customer.

Subscription Term Commitment: By selecting a subscription term (1, 3, or 5 years), the customer acknowledges and agrees to be bound by the full duration of the selected term. Early termination or discontinuation of services within the subscription period does not entitle the customer to a refund, credit, or proration of fees.

Service Availability: Assured Systems is committed to providing the highest level of service and support for the duration of the subscription term. However, the customer acknowledges that unforeseen circumstances may affect service availability, and such events will not warrant any refunds or compensation under this agreement.

These terms shall apply in addition to any other provisions outlined in this agreement and shall supersede any conflicting terms regarding refunds or cancellations.

Packaging and Delivery: The specification for packing the products shall be entirely at the discretion of ASSURED SYSTEMS. ASSURED SYSTEMS shall not be obliged to comply with any packaging instructions or requests of the customer unless previously agreed to in writing by ASSURED SYSTEMS. The customer shall be bound to accept the delivery of the products and shall not be entitled to reject delivery or part delivery of the products ordered.

Unless acceptable specific instructions are received from the customer, ASSURED SYSTEMS reserves the right to select a suitable carrier for the products. Delivery of the products in good condition to such a carrier constitutes delivery to the customer at which point the risk and title in the product and/ or products shall pass to the customer. Any mis-delivery or damage shall thereupon be the responsibility of the customer, who may also be responsible for obtaining and paying for insurance and carrying out negotiations in the event of loss, mis-delivery, breakage or other damage regardless of the fact that insurance may have been secured by ASSURED SYSTEMS at the request of the customer.

Cancelation Charges: Orders cancelled more than thirty (30) days but less than one hundred and eighty (180) days from the original date of delivery shall incur a cancelation charge including the full price of any custom materials or products that have been procured or produced, as well as a 40% restocking charge for any other materials that ASSURED SYSTEMS can return to its suppliers or redirect to other committed production. Buyer shall pay this cancelation charge within 10 (ten) days from such cancelation notice. Orders may not be canceled within thirty (30) days of scheduled delivery.

Order Rescheduling Charges: Orders due for delivery in more than sixty (60) days may be rescheduled once for delivery up to thirty (30) days past the original delivery date without any additional charge. Orders due for delivery in more than thirty (30) days but less than sixty (60) days, at the written request of the Buyer, may be rescheduled for delivery up to thirty (30) days past the original delivery date. ASSURED SYSTEMS may charge a rescheduling fee of ten per cent (10%) of the List Price of the order. The rescheduling fee shall be due and payable within ten (10) days of ASSURED SYSTEMS acceptance of such rescheduling notice. Orders due for delivery in less than 30 days may not be rescheduled.

Limited Warranty: ASSURED SYSTEMS warrants its products to be free of defects in material and workmanship for a period of one (1) year. ASSURED SYSTEMS’s sole obligation under this warranty is to repair or replace its products, when such products have been returned to ASSURED SYSTEMS according to the Returned Material Authorisation (RMA) process defined within, and ASSURED SYSTEMS has found the product to be defective.

ASSURED SYSTEMS is not liable for any defects in materials, workmanship, or design of any peripherals, products or parts, which ASSURED SYSTEMS does not design or manufacture. ASSURED SYSTEMS receives warranties on certain third party peripherals, products or parts purchased by it and its obligations with respect to such third party peripherals; products or parts shall be limited to the extent of the warranties so received by it.

Repair or replacement parts will carry the remainder of the original warranty or ninety (90) days, whichever is greater.

ASSURED SYSTEMS will analyse the returned unit and the customer will be charged for out of warranty repairs in the following instances:

No Fault Found: $100 (USD) or £75 (GB) including return shipping.

Out of warranty repairs: Labor at $100 (£75) per hour with $100 (£75) minimum charge plus parts. Receipt of damaged goods voids the ASSURED SYSTEMS warranty.

Repair parts and replacement products will be furnished on an exchange basis and will be either new or reconditioned. All replaced parts and products requiring replacement shall become the property of ASSURED SYSTEMS, if such parts or products are provided under this warranty section. In the event a defect is not related to the ASSURED SYSTEMS manufactured product, the warranty on such products shall be limited to the extent of the warranty so received by ASSURED SYSTEMS from the manufacturer. All orders are non-cancellable and non-returnable.

This warranty shall not apply if the product has been misused, carelessly handled, defaced, modified, or altered by the Buyer, or if unauthorised repairs have been attempted by others.

The above warranty is the only warranty authorized by ASSURED SYSTEMS and is in lieu of any implied warranties, including implied warranty of merchantability and fitness for a particular use.

IN NO EVENT SHALL ASSURED SYSTEMS BE LIABLE TO BUYER, END USERS, OR OTHER PERSONS FOR EXEMPLARY, INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION THE LOSS OF BUSINESS, LOSS OF USE OR DATA, INTERRUPTION OF BUSINESS, LOSS OF PROFIT, REVENUE, OR THE CLAIMS OF THIRD PARTIES WHETHER OR NOT ASSURED SYSTEMS HAS BEEN ADVISED OF THE POSSIBILTY OF SUCH DAMAGES OR LOSS.

Return Material Authorisation: To obtain warranty service, the product must be delivered to the ASSURED SYSTEMS facility, or to an authorized ASSURED SYSTEMS service representative, with all included parts and accessories as originally shipped, along with proof of purchase and a Returned Material Authorisation (RMA) number. The RMA number must be obtained in advance from the ASSURED SYSTEMS Customer Service Department. The RMA Number is valid for thirty (30) days and must be clearly marked on the exterior of the original shipping container or equivalent. The Buyer will be responsible and liable for any missing or damaged parts. The Buyer agrees to pay shipping charges one way, and to either insure the product or assume the liability for loss or damage during transit. Please contact support for return address information. RMAs will be repaired or replaced; no refunds are offered for goods which are in the RMA system.

Waiver: These terms and conditions govern the relationship between the parties unless otherwise specifically agreed to in writing. The failure of ASSURED SYSTEMS to insist upon any of the terms and conditions stated herein shall not be considered a continuing waiver of any such term or condition or of any other terms and conditions.

Force Majeure: ASSURED SYSTEMS shall not be considered in default in performance of its obligations hereunder to the extent that performance is delayed or prevented by causes beyond the control or without the fault of ASSURED SYSTEMS including causes such as acts of God, hostilities, strikes, fire, flood, sinking of vessels, acts of the Buyer, including delay in performing its obligations, or because or by reason of any law, proclamation, regulation or ordinance of any government or governmental agency or other events or occurrences beyond ASSURED SYSTEMS’s ability to control or without the fault of ASSURED SYSTEMS.

Assignment: The Buyer may not assign these terms and conditions without the prior written consent of ASSURED SYSTEMS.

Successors: These terms and conditions and the covenants herein contained shall be binding upon and inure to the benefit of the successors of each party.

Applicable Law: These terms and conditions are entered into in the USA and shall be interpreted in accordance with the UK legal system.