Returns (RMA)

Return Material Authorisation (RMAs)

In order to obtain warranty service, the product must be delivered to the ASSURED SYSTEMS facility, or to an authorised ASSURED SYSTEMS service representative, with all included parts and accessories as originally shipped, along with proof of purchase and a Returned Material Authorisation (RMA) number. The RMA number must be obtained in advance from the ASSURED SYSTEMS Customer Service Department. The RMA Number is valid for thirty (30) days and must be clearly marked on the exterior of the original shipping container or equivalent. The Buyer will be responsible and liable for any missing or damaged parts. The Buyer agrees to pay shipping charges one way and to either insure the product or assume the liability for loss or damage during transit.